Together with five other leading independent merchants Berry Bros.
& Rudd is signatory to The Bunch Code of Practice, setting industry
standards for customer satisfaction and for the security of customers' paid
reserves, whether shipped or lying abroad.
In addition to the members of the Bunch are signatories to the Mail
Order Code of Practice, promulgated by the Wine and Spirit Association. The formulation of
the code of Practice is an on-going concern and, thus far, members of The Bunch
have committed themselves to the following:
The Bunch Guarantee.
If you don't like any wine that you buy from us, for whatever reason, return it
within a month of purchase and we shall refund your money without question or
delay. This Guarantee applies to `en primeur' sales in the sense that customers
have the right to change their mind within one month of being charged for their
Customers' paid reserves, duty paid.
- All customers' paid reserves are stored separately from any stock belonging
to the merchant, and such storage areas are clearly identified.
- Separate stock records are maintained for all customers' reserves.
- Every case held duty paid on behalf of a customer is clearly identified in
a way that unambiguously asserts that customer's ownership.
- Individual stock certificates are supplied annually to each customer, or on
- No wines will be removed from individual customer reserves except on
instructions from the owner or, where the customer requires frequent
withdrawals from reserves (e.g. in the case of restaurants) following receipt
of a letter of indemnity from the owner authorising verbal
- Wines are insured on the customer's behalf, at least to the value of the
original purchase price.
- Customers may inspect their duty paid reserves at any time during normal
business hours, by prior appointment.
Customers' paid reserves, in bond.
Members of The Bunch who provide bonded storage for customer reserves comply
with the standards outlined above for duty paid stocks, consistent with the
requirements of H.M. Customs and Excise.
Customers' paid reserves, overseas.
- It is not possible to provide the same level of separate identification and
access for inspection in the case of overseas stocks (particularly when this
relates to `primeur' sales of wine still in cask) but members of the Bunch are
working on establishing some accord on this matter with foreign suppliers and
meanwhile provide certification based on current best practice.
- Members ensure that they only deal with established and reputable suppliers
(the producer where possible), preferring to pay slightly more if necessary to
achieve this end.
- Suppliers provide stock certificates to the merchants and the merchants
provide stock certificates for their customers, clearly stating which
additional charges, if any (duty, shipping etc.), may be payable at a later
- Wines are paid for promptly by the merchant in accordance with the
supplier's terms and shipped to the UK as soon as practicable after bottling,
and then delivered promptly to our customers or placed in their duty paid or
Members of the Bunch are signatories to the Mail
Order Code of Practice, promulgated by the Wine and Spirit Association. The Bunch is working
on a clear summary of this Mail Order Code, comprehensible to Customers, and
will incorporate any further enhancements when seen necessary.
Guarantee of supply.
The 6 merchants further guarantee, outside of the Code of Practice, that they
will each make good any losses suffered by their own customers as a result of a
failure on the part of a supplier, such as a Bordeaux négociant, or as
the result of fraudulent action by any of their employees. Moreover,
reimbursement of any such loss of bottled stock will be at the replacement
value of the wine, not its original purchase price.
The Bunch consists of the following merchants:
- Berry Bros. & Rudd
- Corney & Barrow
- Lea & Sandeman
- Yapp Brothers