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Wine Advisor - Warehouse Shop
The Warehouse Shop in Basingstoke provides the local area and beyond with a unique retail opportunity to search out hidden gems from a wide selection of genuine bin-end wines, along with an extensive list from our current range of wines and spirits. As a result of an internal move, a vacancy has arisen for a Wine Advisor to join the shop.
Reporting to Leon Reilly, Shop Manager, the individual will need to be someone who can provide an exceptionally high level of customer service and be able to advise on and sell the full range of Berry Bros. & Rudd products and services to customers. Further responsibilities in the role will include re-stocking of the shop, conducting customer tastings, and general shop house-keeping. Due to the nature of the role and this part of our business, a large amount of manual handling should be expected.
The successful candidate must have demonstrable experience of delivering an outstanding level of customer service in a previous role, ideally giving product advice. Existing wine knowledge is required (ideally to WSET Level 3), coupled with the enthusiasm and willingness to learn more. Candidates should be self-confident, highly organised and self-motivated, and enjoy working as part of a small team. A flexible, can-do attitude and excellent communication skills will be critical to success in this role.
The Warehouse Shop is open six days a week (the shop is closed on Mondays) within the opening hours of 10am to 6pm on weekdays and 10am to 4pm on weekends. The successful candidate will be expected to work five shifts out of six; however a degree of flexibility is required due to the varying demands of the business.
To apply for the role, please submit your CV and a covering letter by close of business on Friday 29th July 2016 to Leon Reilly at Leon.Reilly@bbr.com.
Private Account Manager
The Fine Wine team is seeking to recruit a Private Account Manager to join their team. Reporting directly to Martyn Rolph, Private Account Sales Manager, the role will focus on Cellar Plan, with the management of approximately 500 active high-end and private customer accounts, assisting them in building balanced and high quality cellars specific to their needs. The individual in the role will be accountable for maximising sales potential and increased GP growth through relationship building. The highest levels of customer service and authoritative wine knowledge will also be required.
The successful candidate will need to demonstrate exceptional sales skills (influence, persuasion, passion, drive and determination) and strong commercial acumen. They should also have previous experience within a sales environment and management of private accounts. Excellent customer service skills are essential, with the proven ability to build strong relationships with customers and colleagues.
The candidate must be proactive, with a passion for wine, which can be translated into sales opportunities, to achieve (and exceed) the sales and profits targets agreed, whilst upholding the company’s core values. The role will be based in Basingstoke and will require a willingness to travel between our Basingstoke and London premises.
Candidates will need to be computer literate and competent users of Microsoft Outlook, Word, and Excel and have the ability to work within deadlines and to organise their daily workload effectively. Strong wine knowledge is essential, preferably to WSET Diploma level.
IIf you are interested in this role and wish to apply, or know of someone who may be suitable, please submit a CV and covering letter to Martyn Rolph, email@example.com, by Friday 29th July 2016.
Sales Support – Fields, Morris & Verdin
Fields, Morris & Verdin (FMV) is an Agency/Wholesale wine importer. FMV currently ships from over 250 producers on an exclusive basis and sells directly to the UK trade. Alongside Berry Bros. & Rudd Wholesale, FMV forms the agency division of Berry Bros. & Rudd Ltd. FMV distributes nationwide to both on (restaurant) and off (retail) trade customers directly and ex-cellars, and are looking for a new member to join the London-based sales support team.
Working in a busy customer services department, duties will include: fielding incoming calls, processing wholesale and ex-cellar orders, resolving customer queries, maintaining customer records and any other administrative duties as determined by the Sales Support Manager.
The team provides a crucial service not only to the customers of FMV but the sales team as well as the rest of FMV. It is vital that the highest levels of service are provided both externally and internally.
It is imperative that the successful candidate has a good telephone manner, and a positive attitude to ensure that our customers receive the best possible levels of service from Fields, Morris & Verdin. Previous experience in a customer service based role or previous experience in the wine industry would be advantageous. WSET qualifications would also be beneficial, although not essential. Due to the requirement to co-ordinate ex-cellars orders and liaise with suppliers, a good level of French is essential.
Candidates will need to be computer literate, demonstrating an intermediate knowledge of Microsoft Word and Excel. Excellent attention to detail is an essential requirement for a job of this nature, in addition to the ability to work within deadlines and effectively organise ones daily workload.
Hours of work are 35 hours per week Monday to Friday. The sales support team work on a rota basis, shifts being 7am to 3pm, 9am to 5 pm and 10am to 6pm. The successful candidate will be expected to be available to work during these hours, with a typical working week consisting of a mixture of shifts.
Reporting to Georgina Corden, FMV Sales Support Manager, this position will be based at Ingate Place, Battersea and is available immediately.
To apply for the role, please submit your CV and a covering letter to Katherine White at firstname.lastname@example.org by Friday 29th July 2016.
Fine Wine Assistant Buyer
To ensure Berry Bros. & Rudd’s Fine Wine stock portfolio is properly managed and allocated across the different sales channels, we are seeking to recruit someone into the new role of Assistant Buyer.
Reporting directly to me and based in the Basingstoke office, the individual in this role will act as a central point of contact, providing support and liaising with all sales team in the UK and internationally, suppliers, internal logistics team and Finance.
In addition to allocation of stock, the individual will also be involved in brokering small amounts of stock/parcel in response to customer needs and managing the purchase and sale of customer private reserves.
The most suitable candidate for this role will have an understanding of the wine purchasing process, supported by strong wine knowledge (higher certificate or Diploma level), have demonstrable experience of using the Company systems regularly and be a confident user of Microsoft Excel.
In a role that will interact with a variety of individuals internally and externally, the ability to communicate effectively at multiple levels and build trusting relationships is highly important, coupled with a naturally organised mind-set and quick decision making. A good level of French or other languages will be beneficial, due to the external contact with suppliers.
If you would like to be considered for this role, please send a covering letter, and an up to date copy of your CV to Angie Corbett at email@example.com by Friday 29th July 2016.
Junior Marketing Executive
An exciting opportunity has arisen for a Junior Marketing Executive to join Berry Bros & Rudd on a full-time permanent basis to support the growth of the business. The role is based in our Basingstoke offices in Hampshire.
Responsible for supporting the marketing team across key and identifiable projects, the successful candidate would ideally have some previous experience of working within Marketing. Combining general administration with monitored project management, the role will assist the Marketing team achieve its set objectives.
Key duties in the role will include: assisting with the implementation of marketing plans for key service areas across the business; working with the wider marketing team to ensure that the relevant business areas are supported and promoted in accordance with the marketing calendar; creation of the marketing communications to support key campaigns, including (but not limited to) emails, printed brochures, PDF’s, web content and point of sale materials; coordinating with various third parties and suppliers including printers, mailing houses, advertisers and external business partners, ensuring that new collateral is booked in for delivery correctly and on time; compiling key department documents, chairing marketing meetings and cataloguing marketing assets stored within the main warehouses.
Good knowledge and interest in basic marketing principles and a desire to learn more is essential, with a keen interest in wine and spirits. The successful candidate must be well organised, with the ability to control multiple projects and daily responsibilities. Relationship building is vital, with the confidence and ability to address those from all levels and channels. The candidate must be degree educated or equivalent and have a thoughtful approach to marketing in order to achieve the standards expected of the Berry Bros. & Rudd brand in all marketing activities.
Anyone interested in being considered for this position will need to submit their cover letter and CV to Emily Holden at Emily.Holden@bbr.com by Friday 5th August 2016.