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FMV Sales Support – Fixed Term
Fields, Morris & Verdin (FMV) is an Agency/Wholesale wine importer. FMV currently ships from over 250 producers on an exclusive basis and sells directly to the UK trade. Alongside Berry Bros. & Rudd Wholesale, FMV forms the agency division of Berry Bros & Rudd Ltd. FMV distributes nation-wide to both on (restaurant) and off (retail) trade customers directly and ex cellars, and we are looking for a new member to join the London based sales support team.
Working in a busy customer services department, duties will include: fielding incoming calls, processing wholesale and ex cellar orders, resolving customer’s queries, maintaining customer records and any other administrative duties as determined by the Sales Support Manager.
The team provide a crucial service not only to the customers of FMV but the sales team as well as the rest of FMV. It is vital that the highest levels of service are provided both externally and internally.
It is imperative that the successful candidate has a good telephone manner, and a positive attitude to ensure that our customers receive the best possible levels of service from Fields Morris and Verdin. Previous experience in a customer service based role or previous experience in the wine industry would be advantageous. WSET qualifications would also be beneficial, although not essential. Due to the requirement to co-ordinate ex-cellars orders and liaise with suppliers, a good level of French is essential.
Candidates will need to be computer literate, demonstrating an intermediate knowledge of Microsoft Word and Excel. Excellent attention to detail is an essential requirement for a job of this nature, in addition to the ability to work within deadlines and effectively organise daily work load.
Hours of work are 35 hours per week Monday to Friday. The sales support team work on a rota basis, shifts being 7am-3pm, 9am to 5 pm and 10am to 6pm. The successful candidate will be expected to be available to work during these hours, with a typical working week consisting of a mixture of shifts.
Reporting to Georgina Corden, FMV Sales Support Manager, this position will be based at Ingate Place, Battersea and is available immediately.
To apply for the role, please submit your CV and a covering letter to Georgina Corden at email@example.com by Tuesday 7th June 2016.
Sales Executive –Events & Education
Due to our continued success and growth of the St James’s Street hospitality and education offering, we are seeking to appoint a Sales Executive to join the Events and Education team based at St James’s office.
Ideally, the successful candidate will have a flair for presenting, a passion for wine and sound organisational skills. He or she will have the ability and confidence to host events and tastings for groups up to forty people, and regularly address groups of up to hundred guests.
The day to day duties will include liaising with customers, hosting private and ticketed events at lunchtimes and in the evenings. Organising and supporting internal events for other Berry Bros & Rudd departments, as well as ordering, assessing and selling wines, advising on events format, suggesting menus and wine-and-food matches. The successful candidate will also be responsible for invoicing clients and dealing with customers’ issues.
An important part of the role will be developing long term relationships with clients, and providing comprehensive after sale service.
Excellent wine knowledge (preferably studying for WSET Diploma or a Diploma graduate) is required, alongside with an understanding of the industry. As an exceptional communicator, the successful candidate will have the ability to conduct wine tastings in a variety of formats. A sales mentality and good commercial understanding is essential. As a small team, it will be important that the successful candidate will have a flexible approach to working and perform other duties as required.
To apply for the role, please submit your CV and a covering letter to Richard Veal,Richard.firstname.lastname@example.org by Monday 30th May 2016.