FMV Sales Support
Fields, Morris & Verdin (FMV) is an Agency/Wholesale wine importer. FMV currently ships from over 250 producers on an exclusive basis and sells directly to the UK trade. Alongside Berry Bros & Rudd Wholesale, FMV forms the agency division of Berry Bros & Rudd Ltd. FMV distributes nation-wide to both on (restaurant) and off (retail) trade customers directly and ex cellars, and are looking for a new member to join the London based sales support team.
Working in a busy customer services department, duties will include: fielding incoming calls, processing wholesale and ex cellar orders, resolving customer’s queries, maintaining customer records and any other administrative duties as determined by the Sales Support Manager.
The team provide a crucial service not only to the customers of FMV but the sales team as well as the rest of FMV. It is vital that the highest levels of service are provided both externally and internally.
It is imperative that the successful candidate has a good telephone manner, and a positive attitude; to ensure that our customers receive the best possible levels of service from Fields Morris and Verdin. A good level of French and previous experience in a customer service based role or previous experience in the wine industry would be advantageous. WSET qualifications would also be beneficial, although not essential.
Candidates will need to be computer literate, demonstrating an intermediate knowledge of Microsoft Word and Excel. Excellent attention to detail is an essential requirement for a job of this nature, in addition to the ability to work within deadlines and effectively organise daily work load.
Hours of work are 35 hours per week Monday to Friday. The sales support team work on a rota basis, shifts being 7am-3pm, 9am to 5 pm and 10am to 6pm. The successful candidate will be expected to be available to work during these hours, with a typical working week consisting of a mixture of shifts.
Reporting to Elise Thomassin, FMV Sales Support Manager, this position will be based at Ingate Place, Battersea and is available from 1st September 2014.
To apply for the role, please submit your CV and a covering letter to Elise Thomassin at firstname.lastname@example.org by 31st August 2014.