At exactly what time will my wine order arrive?
You can specify pre-10am delivery, but we cannot give precise times as this may lead to disappointments if the carrier is delayed. Deliveries of the "Pre-10am" option are made from 7.30am to 10am and from 9am to 5pm for the "Any Time" type of deliveries.
My wine order has not arrived within the estimated delivery time.
If your order has not arrived on the specific date you specified or within 5 working days (UK) or 10 working days (overseas), please Contact us.
Can I amend my online order?
We can usually amend your order, provding it has not been fully packed for despatch. Please try to supply your order number or postcode when you Contact Us
Can my order be delivered to my work place?
Yes, give your work address as the delivery address when ordering.
What will happen to my delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Delivery Instructions box, located on the delivery page during checkout.
How do I deliver items in my basket to more than one address?
Select the option "Split Order" (Split Order into Multiple Allocations) which is part of the delivery stage in the checkout process.
Can I collect my order from your London/Basingstoke shop?
You can indeed collect your order from one of our shops. Please allow two working days between ordering and collection. We strongly recommend that you call the shop in question in advance to ensure that your order is available for collection.
For online orders, you can select the relevant shop option for your collection in the "Delivery" stage of the checkout process.
Will exported wine cases be delivered in their original packaging?
Wines and Spirits bought through Berry Bros & Rudd, and which are delivered outside the UK will be repackaged in insulated polystyrene tube packaging. This is to ensure items are received at the end of transit safely, and in the condition they were despatched.
How can I find out the delivery charges for an export order?
You can preview the charges by using the online "International Delivery Charges Calculator".
Please note the online "calculator" can quote charges for up to 2 bottle formats per enquiry (Magnums, Bottles, Half Bottles) and for no more than 60 bottles or equivalent per delivery.
If you need further information, please contact us directly
Whom should I ask if my question is not answered above?