0800 280 2440Contact Us
How to order
Ordering by telephone: 0800 280 2440 (Please note that calls may be recorded or monitored for training purposes.)
Ordering by email:firstname.lastname@example.org
Ordering by fax: 0800 280 2443
Ordering by post: Please complete and return the enclosed order form with payment to Berry Bros. & Rudd Ltd, FREEPOST BZ747, Basingstoke, Hampshire RG21 2BR (no stamp is required if posted in the UK). Parcels that are to be delivered to different addresses should be detailed in the boxes provided on the order form. If there is insufficient space please use a blank sheet of paper (be sure to fill in your details on this sheet and attach it to your order form). If you would like to include a message with your parcel please indicate in the space provided. Your message will be printed on a Berry Bros. & Rudd Christmas card and despatched with your gift. We regret that we are unable to accept customers’ own Christmas cards to be sent in with orders.
We are happy to accept payment by cash, cheque or by Mastercard, American Express, Visa, Delta or Maestro.
Multi-delivery corporate orders must be placed by 6pm on Monday 19th December 2016 in order to guarantee delivery by Christmas.
Please contact email@example.com or telephone 0800 280 2440 for further details.
Our UK standard delivery service is offered for free forall Christmas gifts and unsplit cases of wine included within this brochure, even if the order is under £100, however charges for premium delivery services will still apply. This offer excludes the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Scilly Isles, where the minimum order remains at £100 for free delivery (please note that our premium delivery services are not available in these areas, nor is the ability to specify a delivery date).
Please provide a daytime telephone number and indicate any “if out” instructions or special requests in the Delivery Instructions box for the recipients of your gifts. We cannot deliver to addresses without postcodes. Postcodes must be included with every delivery address.
We deliver to many countries worldwide using a network of experienced wine shippers and couriers, subject to individual countries’ rules on the importation of alcohol. Export orders are subject to a minimum order value of £100 (excluding delivery charges) per delivery address. Overseas orders may be liable to import taxes in the destination country, which the recipient will be liable for unless paid in advance at the time of placing the order.
Export deliveries are subject to customs clearance which is outside our control. We accept no liability for delays caused by customs authorities. All overseas orders are packed in export cartons for safe transit; if you also require us to send gift packaging with your order please notify us when placing your order. We regret that we are not able to send any parcels containing foodstuffs outside the UK. Orders must be received by 6pm on Wednesday 7th December 2016 for all export orders (excluding Switzerland, the Channel Islands and the EU) and by 6pm on Friday 16th December 2016 for Switzerland, the Channel Islands and the EU.
If you wish to collect parcels from our London or Basingstoke shops please indicate on the order form. Last orders for shop collections before Christmas must be placed by 12 noon on Thursday 22nd December 2016. Orders can be collected until 12 noon on Saturday 24th December 2016.
Christmas Delivery Dates
To guarantee delivery in the UK by Christmas, orders must be received before 6pm on Wednesday 21st December 2016*. Whilst not guaranteed, orders will still be accepted after this date and every effort will be made to deliver prior to Christmas. Parcels indicated on the order form for Christmas delivery will be despatched from Monday 28th November 2016. During this busy period we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries. It is therefore very important to complete the Delivery Instructions box (eg If not in please leave with neighbour at Number 43/in garden shed...) and to provide a contact number at the delivery address.
*Guaranteed delivery dates may be earlier for parcels being delivered to Northern Ireland, the Isle of Man, the Isle of Wight, the Scilly Isles and some areas of Scotland and for overseas orders. Please call 0800 280 2440 for more information.
Please ensure that recipients are aware that their gifts will be arriving or notify a neighbour with whom the packs can be left. Please indicate any “if out” instructions or requests in the Delivery Instructions box.
Our Gift Packaging range includes our superior quality cardboard boxes, wicker baskets and branded six-bottle wooden cases. The gifts are presented as indicated beneath their respective descriptions.
Substitutions and Pricing
All items shown in the catalogue are offered subject to stocks remaining unsold. Unless otherwise stated single-bottle prices within this brochure are for a 75cl-bottle of wine and a 70cl-bottle of spirits. To avoid delay in the processing of your order, Berry Bros. & Rudd reserves the right to substitute wines of a similar value should an “out of stock” situation arise. All prices are correct at the time of going to print. All prices are inclusive of VAT and packaging.
Allergen information is available upon request; please contact our Customer Service team for assistance by telephone on 0800 280 2440 or via email at firstname.lastname@example.org.
All contracts made in pursuance of these Terms and Conditions are made under English Law and are subject to the non-exclusive jurisdiction of the English Courts.
Prices and case sizes in this brochure are valid from 9am on Tuesday 1st November 2016 and close at 6pm on Saturday 31st December 2016, subject to stocks remaining unsold. All purchases of wines and spirits and other goods and services from Berry Bros. & Rudd are subject to Berry Bros. & Rudd’s standard terms of sale in addition to any terms stated in this brochure. You have a right to cancel any order. Please refer to the general terms and conditions for further details. You may view a copy of the general terms and conditions of sale on our website www.bbr.com/terms, by emailing your request to a email@example.com or by requesting a copy by telephoning us on 0800 280 2440.