Frequently Asked Questions
Delivery questions
Your Account & Login Problems
» Purchasing questions
PURCHASING QUESTIONS
Do I have to buy a full
case?
You can order any amount from a single half bottle of wine
upwards.
Do I need to have an
account with you to place an order?
You do NOT need an account number or a password to order from us. These details
will be e-mailed to you once you have placed your first order with us and can
then be used to view previous orders or wines stored in our cellars.
My order is a gift. Can
I send a message with it?
Yes, use the gift message box on the final order page.
I have the BBR printed
list; is there a way to enter codes quickly?
Go to our quick entry page and enter the
codes into the boxes.
Do I have to enter my
credit card details online?
No, you can ask us to e-mail or phone you. When you are finalising your order,
select "Contact me by phone/e-mail" as the payment option. Alternatively,
during business hours, phone your payment details through to our Orders Office
on +44 (0)800 280 2440. If you do choose to pay by credit card, the site
is fully secure.
I cannot find a wine that
is in the printed price list.
The website shows the wines available for delivery in our warehouse now. We
have sold out of the wine.
I want to re-order a wine I
purchased previously, but have forgotten which one it was.
The Your Account section of the website
shows the wines you have previously ordered from us. If the wine is still
available, you can re-order it from here.
How do I start
shopping and/or see the wine list?
Try any of the following: use our Wine
Advisor, browse the list by region, by producer, or by grape
variety. Alternatively, use the detailed search to find specific wines, or
roll through the entire list.
Can I store wines with
you? If so, how much does it cost?
Current wine storage charges are 9 UK pounds
for 12 x 75cl bottles or part thereof per annum. Wines are insured at their
market value and stored in our temperature-controlled cellars. Change the
"Deliver To:" option on the "Your Order" page to "Cellared by BBR".
Can I print out a
list of wines from the site?
Using the detailed search, select
the criteria for your list. Once the list has displayed, click the 'Printable
version' link to the right of the 
button. You will need Adobe Reader to
use this function. A link to this free software is provided if you do not have
it.
Whom should I ask if my question is not answered
above?
Please e-mail Website
Enquiries.
