Frequently Asked Questions

When you place your first order you will be asked to create a password and provide an email address. You can access the site using your email address or account number and password  to review your order.
 

You will be asked to login to complete an order. If you are a new customer, you will be asked to register your information with us and an account will be created for you.
 

If you are using your e-mail address to log in, are you sure that we have this particular address registered against your account? If not, try using your account code. If you are having a problem logging in using your account code, be sure that you have the correct format, which is one letter followed by five numbers.
 

You can request a new password by clicking here. This works if your e-mail address is the same as the one against your account.
 

Please e-mail us and we will be happy to assist you.