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Wine Club - Frequently Asked Questions


How does my discount work?

Wine Club members are entitled to 10% discount off most additional orders that they place online. Just log into your account online and the discount will be automatically added to your basket for any eligible products once you reach the final check-out  step for payment.

Meanwhile, the contents of the regular Wine Club cases give members 10% off the retail price that a non-Wine Club member would pay.

Don’t forget, Wine Club members are still entitled to 10% discount and priority bookings on Berry Bros. & Rudd Tastings and Dinner events.
  • Discount not available in conjunction with other offers.
  • Transaction limit is £2000. Excludes Wine Club events, gift vouchers, en primeur, Wine Club cases, wines to be stored in bond and BBX wines.
  • All previous offers are hereby cancelled. Berry Bros. & Rudd reserve the right to withdraw this offer at any time.

At exactly what time will my Wine Club case(s) arrive?

Unfortunately we cannot give precise times of day as this inevitably leads to disappointments if the carrier is delayed. Deliveries are usually only made during working hours. If your order can be left somewhere safe, you can advise us of this when you sign up using the Special Delivery Instructions box in the sign up process. You can also request particular days for delivery including saturday. 
 

What are the Wine Club Delivery Weeks for 2014?

w/c 20 Jan
w/c 24 Mar
w/c 19 May
w/c 21 Jul
w/c 22 Sep
w/c 24 Nov

 

My Wine Club order has not arrived within the estimated delivery time.

If your order has not arrived within 6 working days of your delivery notification e-mail, please contact Katie Cooper, Wine Club Manager. 
 

Can I amend a specific order/delivery?

Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases), depending on how close the delivery date is (ideally allow a minimum of 10 working days ahead of the delivery). Please supply your postcode when you contact Katie Cooper, Wine Club Manager. 
 

Can I skip a specific order/delivery?

Your Wine Club membership is flexible and you can skip any order or delivery, as long as you give us notice of minimum 10 working days. Please contact  Katie Cooper, Wine Club Manager. 
 

Can I change the delivery address for my Wine Club case

You can, if you wish, specify a separate delivery address when you sign up to the Wine Club. Alternatively, providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Contact Katie Cooper, Wine Club Manager.
 

What will happen to my Wine Club delivery if I am not in to receive it?

A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Special Delivery Instructions box located on the sign up page or contact the Wine Club Team on (+)0800 280 2440.

What payment options do I have for my Wine Club cases?

The scheme currently uses the Direct Debit payment method, meaning that payments are spread evenly throughout the year.

Can I cancel my membership? After how many cases?

You can cancel your membership when you like. If you have taken advantage of an introductory offer, and choose to cancel before receiving a further 5 cases in the scheme, we do reserve the right to recoup the cost of the introductory case. Please refer to our Terms and Conditions for details.

Can I buy someone a Wine Club Membership as a Gift?

You can indulge someone’s vinous passion by treating them to 6 months or a year’s membership to the Wine Club. All you need to is select which level and case to base their membership on. They can change their selection at any time. Your gift will be presented in a smart binder filled with wine information with a personalised letter. Find out more about the price options.

How do I report a corked  bottle?

Please email customerservice@bbr.com . We offer a credit, replacement or refund, no quibble.

Damaged Case?

Email customerservice@bbr.com and our customer service team will be pleased to organise a replacement. Please note we will need to collect the damaged case. 

Do you run wine club events?

Can I download Wine Club tasting notes electronically?

First you need to be logged in with your Wine Club account and then click on the link "Tasting Notes Archive" (to the left of your wine club section) to retrieve your notes

Whom should I ask if my question is not answered above?

Please speak to Katie Cooper, Wine Club Manager
9.00am to 5.00pm
Monday to Friday
+44 (0)800 280 2440
Berry Bros. & Rudd Wine Club - How it worls and FAQs