At exactly what time will my Wine Club case(s) arrive?
The week in which deliveries will be made can be viewed
here. Unfortunately we cannot give precise times of day as this inevitably leads to disappointments if the carrier is delayed. Deliveries are usually only made during working hours. If your order can be left somewhere safe, you can advise us of this when you sign up using the Special Delivery Instructions box in the sign up process. You can also request particular days for
delivery including saturday.
My Wine Club order has not arrived within the estimated delivery time.
Can I amend a specific order/delivery?
Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases), depending on how close the delivery date is (ideally allow a minimum of 10 working days ahead of the delivery). Please supply your postcode when you contact
Katie Cooper, Wine Club Manager.
Can I skip a specific order/delivery?
Your Wine Club membership is flexible and you can skip any order or delivery, as long as you give us notice of minimum 10 working days. Please contact
Katie Cooper, Wine Club Manager.
Can I change the delivery address for my Wine Club case
You can, if you wish, specify a separate delivery address when you
sign up to the Wine Club. Alternatively, providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Contact
Katie Cooper, Wine Club Manager.
What will happen to my Wine Club delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Special Delivery Instructions box located on the sign up page or contact the Wine Club Team on (+)0800 280 2440.
What payment options do I have for my Wine Club cases?
The scheme currently uses the Direct Debit payment method, meaning that payments are spread evenly throughout the year.
Can I cancel suspend my membership? After how many cases?
You can cancel your membership when you like. If you have taken advantage of our introductory offer, and choose to cancel before receiving a further 5 cases in the scheme, we do reserve the right to recoup the cost of the introductory case. See
our
Terms and Conditions for details.
Can I buy someone a Wine Club Membership as a Gift?
You can indulge someone’s vinous passion by treating them to 6 months or a year’s membership to the Wine Club. The lucky recipient will be able to choose to receive all red, all white or mixed (red and white) cases of top quality wines every two months. They can also change their selection at any time.Your gift will be presented in a smart binder filled with wine information with a personalised letter. Find out more about
the price options.
How do I report a corked bottle?
Please email customerservice@bbr.com. We offer a credit, replacement or refund, no quibble.
Damaged Case?
Email customerservice@bbr.com and our customer service team will be pleased to organise a replacement. Please note we will need to collect the damaged case.
How does my discount work?
Wine Club members receive a unique voucher code each month which can be found at the bottom of their monthly Wine Club newsletter, due on the first Tuesday of every month.
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The voucher entitles Wine Club members to a 10% discount on purchases made from BB&R stock (excludes clearance sales, Wine Club events, gift vouchers, en primeur, Wine Club cases, wines to be stored in bond and BBX wines)
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Vouchers are redeemable on line only at www.bbr.com via your Wine Club account. You are unable to redeem this discount on the phone or in our shops.
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Vouchers are valid for one month and may only be redeemed once within that period.
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Discount is available in conjunction with other offers e.g. the Wine Club discount will be applied after any other existing offers or case discounts unless otherwise stated. Please note that the 2012 White Burgundy Sale is not applicable here and will be discounted at the advertised online price only.
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Wine Club members are also entitled to a 10% discount on all of our Tasting and Dinner events in our London Cellars. To order Tastings and Dinners with this discount login to your Wine Club Account. This is not in conjunction with your Voucher discount and will be given a maximum 10% discount off at all times.
Do you run wine club events?
Yes see
here for upcoming calendar of events.
Whom should I ask if my question is not answered above?
