Wine Club - Frequently Asked Questions

Unfortunately we cannot give precise times of day as this inevitably leads to disappointments if the carrier is delayed. Deliveries are usually only made during working hours. If your order can be left somewhere safe, you can advise us of this when you sign up using the Special Delivery Instructions box in the sign up process. You can also request particular days for delivery including saturday. 
 

If your order has not arrived within 6 working days of your delivery notification e-mail, please contact Katie Cooper, Wine Club Manager. 
 

Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases), depending on how close the delivery date is (ideally allow a minimum of 10 working days ahead of the delivery). Please supply your postcode when you contact Katie Cooper, Wine Club Manager. 
 

Your Wine Club membership is flexible and you can skip any order or delivery, as long as you give us notice of minimum 10 working days. Please contact  Katie Cooper, Wine Club Manager. 
 

You can, if you wish, specify a separate delivery address when you sign up to the Wine Club. Alternatively, providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Contact Katie Cooper, Wine Club Manager.
 

A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Special Delivery Instructions box located on the sign up page or contact the Wine Club Team on (+)0800 280 2440.
 

The scheme currently uses the Direct Debit payment method, meaning that payments are spread evenly throughout the year.
 

You can cancel your membership when you like. If you have taken advantage of our introductory offer, and choose to cancel before receiving a further 5 cases in the scheme, we do reserve the right to recoup the cost of the introductory case. See our Terms and Conditions for details. 
 

You can indulge someone’s vinous passion by treating them to 6 months or a year’s membership to the Wine Club. The lucky recipient will be able to choose to receive all red, all white or mixed (red and white) cases of top quality wines every two months. They can also change their selection at any time.Your gift will be presented in a smart binder filled with wine information with a personalised letter. Find out more about the price options. 
 

Please email customerservice@bbr.com. We offer a credit, replacement or refund, no quibble. 
 

Email customerservice@bbr.com and our customer service team will be pleased to organise a replacement. Please note we will need to collect the damaged case. 
 

Wine Club members receive a unique voucher code each month which can be found at the bottom of their monthly Wine Club newsletter, due on the first Tuesday of every month. 

Wine Club members receive a 10% discount for online purchases, including tasting and dinner tickets. Members must log into their account online for the discount to be automatically applied to all eligible products. We regret this offer is not valid for phone or shop orders.

Transaction limit is £2000. Excludes clearance sales, Wine Club events, gift vouchers, en primeur, Wine Club cases, wines to be stored in bond and BBX wines.

Discount is available in conjunction with other offers e.g. the Wine Club discount will be applied after any other existing offers or case discounts.
All previous offers are hereby cancelled. Berry Bros. & Rudd reserve the right to withdraw this offer at any time.
 

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