Wine Club - Frequently Asked Questions

At exactly what time will my Wine Club case(s) arrive?
The week in which deliveries will be made can be viewed here . Unfortunately we cannot give precise times of day as this inevitably leads to disappointments if the carrier is delayed. Deliveries are usually only made during working hours. If your order can be left somewhere safe, you can advise us of this when you sign up using the Special Delivery Instructions box in the sign up process.

My Wine Club order has not arrived within the estimated delivery time.
If your order has not arrived within 6 working days of your delivery notification e-mail, please contact Katie Cooper, Wine Club Manager.

Can I amend a specific order/delivery?
Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases), depending on how close the delivery date is (ideally allow a minimum of 10 working days ahead of the delivery). Please supply your postcode when you contact Katie Cooper, Wine Club Manager.

Can I skip a specific order/delivery?
Your Wine Club membership is flexible and you can skip any order or delivery, as long as you give us notice of minimum 10 working days. Please contact Katie Cooper, Wine Club Manager.

Can I change the delivery address for my Wine Club case
You can, if you wish, specify a separate delivery address when you sign up to the Wine Club. Alternatively, providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Contact Katie Cooper, Wine Club Manager on +44 (0)800 280 2440.

What will happen to my Wine Club delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Special Delivery Instructions box located on the sign up page or contact the Wine Club Team on +44 (0)800 280 2440.

What payment options do I have for my Wine Club cases?
The scheme currently uses the Direct Debit payment method, meaning that payments are spread evenly throughout the year.

Can I suspend/cancel my Wine Club Subscription?
You can indeed. However, if you have taken advantage of our introductory offer, and choose to cancel before receiving a further 5 cases in the scheme, we do reserve the right to recoup the cost of the introductory case. See our Terms and Conditions for details.

Can I buy someone a Wine Club Membership as a Gift?
You can indulge someone’s vinous passion by treating them to a year’s membership to the Wine Club. The lucky recipient will be able to choose to receive all red, all white or mixed (red and white) cases of top quality wines every two months. They can also change their selection at any time.Your gift will be presented in a smart binder filled with wine information with a personalised letter. Find out more about the price options.

Whom should I ask if my question is not answered above?
Please speak directly to Katie Cooper, Wine Club Manager
9.00am to 6.00pm
Monday to Friday
Tel: +44 (0)800 280 2440
Fax: +44 (0)800 280 2443