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Sales Support - Fields, Morris & Verdin
Fields, Morris & Verdin (FMV) is an Agency/Wholesale wine importer. FMV currently ships from over 250 producers on an exclusive basis and sells directly to the UK trade. Alongside Berry Bros. & Rudd Wholesale, FMV forms the agency division of Berry Bros & Rudd Ltd. FMV distributes nation-wide to both on (restaurant) and off (retail) trade customers directly and ex-cellars. The company is now looking for a new member to join the London-based Sales Support team on a six-month fixed-term basis.
Working in a busy customer services department, duties will include: fielding incoming calls, processing wholesale and ex-cellar orders, resolving customers’ queries, maintaining customer records and any other administrative duties as determined by the Sales Support Manager.
The team provides a crucial service not only to the customers of FMV but the sales team as well as the rest of FMV. It is vital that the highest levels of service are provided both externally and internally and that individuals have an excellent command of the English language.
It is imperative that the successful candidate has a good telephone manner and a positive attitude to ensure that our customers receive the best possible levels of service from Fields, Morris & Verdin. Previous experience in a customer service based role and/or administrative role is essential, combined with a basic understanding of wine.
Candidates will need to be computer literate, demonstrating an intermediate knowledge of Microsoft Word and Excel. Excellent attention to detail is an essential requirement for a job of this nature, in addition to the ability to work at pace within deadlines and effectively organise daily work load. Due to the requirement within the team to co-ordinate ex-cellars orders and liaise with suppliers, a good level of French is also imperative.
Hours of work are 35 hours per week, Monday to Friday. The Sales Support team works on a rota basis, shifts being 7am to 3pm, 9am to 5pm and 10am to 6pm. The successful candidate will be expected to be available to work during these hours, with a typical working week consisting of a mixture of shifts.
Reporting to Georgina Corden, FMV Sales Support Manager, this position will be based at Ingate Place, Battersea and is available immediately.
To apply for the role, please submit your CV and a covering letter to Kat White (firstname.lastname@example.org) in our People department by 28th March 2017.