Job Vacancies

Customer Data Controller

We are seeking to recruit a Customer Data Controller to join our Marketing team based in London. In this role, you will report directly to the Marketing Director, and will take responsibility for the integrity and security of Trade and Private customer data.

Key duties in the role will include: managing the process for creating new customer master records on SAP ERP, the Hybris e-commerce platform and external data sources; governing and maintaining this confidential data; tracking changes, identifying and correcting any errors and duplications; ensuring all marketing permissions are correctly obtained and used by the Company; training of internal staff and providing guidance for external providers on the best practice; developing a system of secure collection of customers’ data for marketing purposes; having understanding and keeping fully updated of data privacy issues; be responsible for creating a programme for delivering against new obligations arising under the General Data Protection regulation (GDPR), or any future legislation within the privacy/data protection area.

The successful candidates must have previous wine sales experience in either retail or telephone based environment, with a proven record of meeting and exceeding customer’s expectations. They must have an excellent telephone manner and good attention to detail, with the ability to multi-task and work well under pressure within a busy environment.

To be successful, the right candidate will need working experience of customer data collation and management, ideally in a retail and/or wholesale environment; extensive knowledge of the Data Protection legislation in a commercial environment, as well as in-depth understanding of imminent implications of the General Data Protection Regulation (GDPR). The ability to prioritise and manage different tasks; anticipate issues and respond to unforeseen changes quickly and effectively will be vital in this role.

An engaging personal style with the confidence to build and retain relationships, a keen eye for detail, and the ability to multi-task and prioritise will also be essential in this role.

If you are interested in this role and wish to apply, please submit your CV and a covering letter to Michaela Cloke at by Wednesday 31st May 2017.