Christmas 2020 _
 

Christmas delivery

 

UK delivery


Our last date for guaranteed delivery by Christmas Day is midday on Monday 20th December.

Our standard delivery is within three working days, if ordered by 2pm.

Orders placed after Monday 20th December are unlikely to arrive before Christmas. They can be expected for delivery between 30th December and 4th January 2022, however, we cannot guarantee a date. Our last date for guaranteed delivery by Christmas for Scottish Highlands and Islands orders is 6pm on Wednesday 15th December.

Please note that we will notify you when your order is dispatched, at which point you will be able to track your delivery with its courier. This is the quickest and easiest way to follow your delivery’s progress as our Customer Services team are extremely busy at this time of year.

International Delivery


EU Delivery
Unfortunately, due to the complications surrounding shipping to the EU, we are still unable to deliver to certain countries.

For those countries we are still able to ship to there are still complications and therefore we would ask that all orders for Christmas are placed as soon as possible and no later than Monday 29th November 2021.

We are able to deliver to the following EU countries for customers willing to absorb local taxes and customs charges:
Austria, Belgium, Cyprus, Croatia, Denmark, Finland, Germany, Latvia, Lithuania, Luxembourg, Malta, Netherlands.

However, we are not able to deliver gifts (corporate or personal) to these countries due to the unreliability of customs clearances and the potential for recipients to be charged unforeseen local taxes.

EU countries we are not able to deliver to are Bulgaria, Czech Republic, Estonia, France, Greece, Hungary, Italy, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Republic of Ireland Delivery
Unfortunately, we are still unable to deliver to the Republic of Ireland.

Rest of the World delivery
To ensure you receive your order by Christmas, it must be placed by Monday 6th December 2021.

Corporate orders


Multi-delivery corporate orders must be placed by midday on Wednesday 15th December 2021 in order to guarantee delivery by Christmas.

Please contact customerservice@bbr.com or telephone 0800 280 2440 for further details.

 

Shop opening hours

 

London shop


Friday 24th December from 10am to 3pm
Saturday 25th to Tuesday 28th December Closed
Wednesday 29th December from 10am to 6pm
Thursday 30th December from 10am to 6pm
Friday 31st December from 10am to 5pm
Saturday 1st January to Monday 3rd January Closed
Tuesday 4th January from Open as normal (10am to 7pm)

Warehouse shop


Friday 24th December from 10am to 2pm
Saturday 25th to Tuesday 28th December Closed
Wednesday 29th December from 10am to 4pm
Thursday 30th December from 10am to 4pm
Friday 31st December from 10am to 2pm
Saturday 1st January to Monday 3rd January Closed
Tuesday 4th January from Open as normal (10am to 6pm)

 

How to order

 

Shop online at bbr.com
In-store: visit our London Shop at 63 Pall Mall or our Warehouse Shop in Basingstoke
By telephone: 0800 280 2440 (please note that calls may be recorded or monitored for training purposes)
By email: gifting@bbr.com
Please note that all orders are subject to a minimum order value of £30 per delivery address, excluding delivery costs.

Payment


We are happy to accept payment by Mastercard, American Express, Visa, Delta or Maestro.

Delivery


Our Standard UK Delivery service is free on all orders valued £200 or more per delivery address. For orders under £200, our Standard Delivery fee of £10 will be applied per delivery address. Premium delivery services are also available at an increased fee. Please note that premium delivery services are not available in the following areas, nor is the ability to specify a delivery date: the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Scilly Isles.

Please provide a daytime telephone number and indicate any “if out” instructions or special requests in the Delivery Instructions box for the recipients of your gifts.

We cannot deliver to addresses without postcodes. Postcodes must be included with every delivery address. Inaccurate postcodes may delay delivery. We cannot deliver to PO Box addresses or BFPO addresses. Please note that we reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information supplied by the customer. If you have any delivery queries please contact us on 0800 280 2440.

Collection


If you wish to collect parcels from our London or Basingstoke shops please indicate on the order form. Last orders for shop collections before Christmas must be placed by midday on Tuesday 21st December 2021. Orders can be collected until midday on Friday 24th December 2021.

Christmas delivery dates


To guarantee delivery in the UK by Christmas, orders must be received before midday on Monday 20th December 2021. While not guaranteed, orders will still be accepted after this date and every effort will be made to deliver prior to Christmas. During this busy period, we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries. It is important to complete the Delivery Instructions box (eg. If not in please leave with neighbour at Number 43) and to provide a contact number.

Please visit bbr.com/delivery for full details.

Gift packaging


Our gift packaging range includes our superior quality cardboard boxes, wicker baskets and branded six-bottle wooden cases. The gifts are presented as indicated in their descriptions.

Substitutions and pricing


All items shown on bbr.com/christmas are offered subject to stocks remaining unsold. Unless otherwise stated, single-bottle prices are for a 75cl bottle of wine and a 70cl bottle of spirits. To avoid delay in the processing of your order, Berry Bros. & Rudd reserves the right to substitute wines of a similar value should an “out of stock” situation arise. All prices are inclusive of VAT and packaging.

All purchases of wines, spirits, services and other goods from Berry Bros. & Rudd are subject to our standard terms of sale. You have a right to cancel any order. Please refer to the general terms and conditions for further details. You may view a copy of the general terms and conditions of sale at bbr.com/terms, by emailing customerservice@bbr.com or by calling 0800 280 2440.

 

OTHER INFORMATION

 

Quality Guarantee and Policy


We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on 0800 280 2440 or email us at bbr@bbr.com and we will be happy to make arrangements to have the wine collected and tested.