0800 280 2440Contact Us
From our wine advisors to our warehousemen, we are working as hard as possible to pick and pack your Christmas orders. Those placed before 6pm on Monday 21st December are guaranteed to be delivered before 25th December (excluding highlands and islands).
However, please note: due to high volumes, we are no longer able to offer time-specific delivery slots or next-day delivery services. We apologise for any inconvenience caused.
Standard UK delivery (2-5 working days) and Specified Day Delivery (except Saturday);
- FREE on orders of £100 and over
- £7.50 for orders below £100
Collection of orders of any value from one of our shops is free of charge.
We also offer an array of chargeable premium services to UK destinations
- Next Day or Saturday: £12.50
- Pre-10am (Weekdays only): £15.00
Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland are FREE, but are excluded from the premium services, take 6-10 working days and require a minimum value of £100 per delivery address. See further details
Deliveries to non-UK destinations are door-to-door, are typically completed within 7-10 working days and are subject to a minimum order value of £100.00 excluding the delivery charge, per delivery address.
Deliveries of customers' wines (ex-CPR) cellared in our warehouses:
- Free delivery to all UK destinations when a Standard UK delivery (2-5 working days) or Specified Day Delivery (except Saturday) is selected.
- Delivery charges apply only when a premium delivery service is selected
- Please note that If your wine is stored under bond, VAT & Duty will be charged as part of the online check-out of the selected cellared products
For Delivery FAQs, see further down the page
At exactly what time will my wine order arrive?
You can specify pre-10am delivery, but we cannot give precise times as this may lead to disappointments if the carrier is delayed. Deliveries of the "Pre-10am" option are made from 7.30am to 10am and from 9am to 5pm for the "Any Time" type of deliveries.
My wine order has not arrived within the estimated delivery time.
If your order has not arrived on the specific date you specified or within 5 working days (UK) or 10 working days (overseas), please Contact us.
Can I amend my online order?
We can usually amend your order, providing it has not been fully packed for despatch. Please try to supply your order number or postcode when you Contact Us.
Can my order be delivered to my work place?
Yes, give your work address as the delivery address when ordering.
What will happen to my delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed). Use the Delivery Instructions box, located on the delivery page during checkout.
Can I collect my order from your London/Basingstoke shop?
You can indeed collect your order from one of our shops. Please allow three working days between ordering and collection. We strongly recommend that you call the shop in question in advance to ensure that your order is available for collection.
For online orders, you can select the relevant shop option for your collection in the "Delivery" stage of the checkout process.
Will exported wine cases be delivered in their original packaging?
Wines and Spirits bought through Berry Bros. & Rudd, and which are delivered outside the UK will be repackaged in insulated polystyrene tube packaging. This is to ensure items are received at the end of transit safely, and in the condition they were despatched.
How can I find out the delivery charges for an export order?
You can preview the charges by using the online "International Delivery Charges Calculator".
Please note the online "calculator" can quote charges for up to 2 bottle formats per enquiry (Magnums, Bottles, Half Bottles) and for no more than 60 bottles or equivalent per delivery.
If you need further information, please contact us directly
Whom should I ask if my question is not answered above?
Please contact us by email.