While our website has continued to expand and evolve since its launch in 1994, the time recently came for bbr.com to undergo a slightly more serious ‘face-lift’. Over the past few months our Internet team has been labouring on a new-look, world-class site to match the extraordinary range of wines, spirits and services that we offer.
Aside from the refreshed design, the new site has improved navigation and search, a simpler shopping experience, richer product detail and enhanced security. We have also re-designed the site for mobile and tablet users.
To improve security we have made some changes related to login, passwords and saved payment details: we’ve tried to answer some of your queries below, but please do not hesitate to get in touch should you have any other questions.
Why do I need to re-set my password?
For security reasons, we are asking all existing customers to re-set their password when they first sign into their account on the new site.
Can I use the same password as before?
Yes, as long as it fits the new criteria (it must contain both letters and numbers but no non-alphanumeric characters i.e. *, ! or £ etc.).
Can I log in using my account number?
No, on the new website you can only login using your e-mail address. If you have multiple accounts you will see each account associated with your e-mail address after you have logged in, and you can then select an account from this list. If you don't know the e-mail address associated with your account, then please contact our Customer Service team.
Why am I being asked to log in again when I have already logged in and my account name is still displayed at the top of each web page?
In order to protect your details you will be automatically logged out of your account after 30 minutes of inactivity. When you try and access a secure, account-related page and you have been inactive for more than 30 minutes, you will be asked to log in again.
What has happened to my BBX bids?
If you have active BBX bids, you will need to re-set your password and then update your payment details. As soon as these actions have been completed, your live bids will show again. Please note that you do not need to re-submit your bids.
Why aren't my saved cards showing?
For security reasons we are asking all customers to re-submit their card details.
My card details are being saved, but I don’t want them to be; how do I stop them being saved?
Customers’ card details are now automatically saved to speed up the checkout process. This cannot be stopped; however all card details are securely saved via WorldPay and not within the Berry Bros. & Rudd site.
How do I redeem gift vouchers and promotional codes?
Promotional codes or gift voucher codes can be entered into the relevant box on your basket page.
Can I place one order with multiple delivery addresses?
Unfortunately at this point in time you can only arrange for your online order to be delivered to one address. If you wish to place an order for delivery to multiple addresses then you will need to place separate orders, or contact our Customer Service team who will be happy to help. We are working on fixing this soon.
Why can’t I download a spreadsheet of my cellared wines, BBX Listings and wines ordered?
This facility is currently unavailable, but should be added to the site in the next four to five weeks. If you require a spreadsheet with your cellared wines, BBX Listings and wines ordered, then please contact your Account Manager or our Customer Service team.
Where can I download a PDF of my cellar valuation?
Unfortunately this facility is currently unavailable, although this should be available within the next four to five weeks. If you require a PDF of your cellar valuation, please contact your Account Manager or our Customer Service team.