Wine Club:Frequently Asked Questions
How does my discount work?
Wine Club members are entitled to 10 percent discount on both products and events purchased online. Just log into your Wine Club account online and the discount will be automatically added to your basket for any eligible products once you reach the final check-out step for payment.
Wine Club members also receive at least 10 percent off every bottle in their case.
The discount is only valid for orders placed online, is limited to transactions under £2,000 and excludes sales, Wine Club events, gift vouchers, en primeur stock, Wine Club cases, wines to be stored in bond and BBX wines.
At exactly what time will my Wine Club case(s) arrive?
Unfortunately we cannot give precise times of day as this inevitably leads to disappointments if the courier is delayed. Deliveries are usually only made during working hours. If your order can be left somewhere safe, you can advise us of this when you sign up using the Special Delivery Instructions box in the sign up process. You can also request particular days for delivery, including Saturday.
What are the Wine Club Delivery Weeks for 2017?
The delivery weeks for 2017 are those commencing 23rd January, 20th March, 22nd May, 24th July, 18th September and 20th November.
My Wine Club order has not arrived within the estimated delivery time.
If your order has not arrived within six working days of your delivery notification e-mail, please contact the Wine Club Team.
Can I amend a specific order/delivery?
Although we cannot make changes to the contents of individual cases, we can usually make changes to your delivery requirements (you can skip, switch or add additional wine cases), depending on how close the delivery date is (ideally allow a minimum of 10 working days ahead of the delivery). Please supply your postcode when you contact the Wine Club team.
Can I skip a specific order/delivery?
Your Wine Club membership is flexible and you can skip any order or delivery, as long as you give us notice of minimum 10 working days. Please contact the Wine Club Team.
Can I change the delivery address for my Wine Club case
You can, if you wish, specify a separate delivery address when you sign up to the Wine Club. Alternatively, providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Please contact the Wine Club Team
What will happen to my Wine Club delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (eg with a neighbour or in a shed): use the Special Delivery Instructions box located on the sign up page or contact the Wine Club Team.
What payment options do I have for my Wine Club cases?
The scheme currently uses the direct debit payment method, meaning that payments are spread evenly throughout the year.
Can I cancel my membership? After how many cases?
You can cancel your membership when you like. If you have taken advantage of an introductory offer, and choose to cancel before receiving a further five cases in the scheme, we do reserve the right to recoup the cost of the introductory case. Please refer to our Terms and Conditions for details.
Can I buy someone a Wine Club Membership as a Gift?
You can indulge someone’s vinous passion by treating them to six months or a year’s membership to the Wine Club. All you need to do is select which level and case to base their membership on. We will send you a personalised letter to give to them on the day so that the joy of this special gift is started before their first case arrives. Find out more about gift membership.
How do I report a corked bottle?
Please email firstname.lastname@example.org . As part of our Quality Guarantee, we will provide a credit, replacement or refund.
Please email email@example.com and our Customer Service team will be pleased to arrange a replacement. Please note that we will need to collect the damaged case.
Do you run Wine Club events?
Yes, you can view upcoming member events here.
Is delivery free?
Wine Club members are eligible for free delivery within the UK, although deliveries to Northern Ireland, the Isle of Man, the Isle of Wight, the Scilly Isles and some areas of Scotland will incur a special delivery charge. Unfortunately we do not currently offer Wine Club to customers outside the EU.
If you have any further questions, please contact us:
Katie Cooper, Wine Club Manager
9.00am to 6.00pm
Monday to Friday
Tel: 0800 280 2440
Fax: 0800 280 2443
E Mail: firstname.lastname@example.org