Frequently Asked Delivery Questions
How long will it take for my
wine delivery to arrive?
UK orders are normally delivered within 6 working days. Deliveries to other
countries, Northern Ireland and the Highlands and Islands of Scotland may take
longer. Overseas orders normally take up to 10 days.
At exactly what time will
my wine order arrive?
Unfortunately we cannot give precise times as this inevitably leads to
disappointments if the carrier is delayed. However deliveries are usually only
made during working hours. If your order can be left somewhere safe, you can
advise us of this at the time of ordering using the Delivery
Instructions box,located on the delivery page during checkout.
My wine order has not
arrived within the estimated delivery time.
If your order has not arrived within 6 working days (UK) or 10 working days
(overseas), please Contact Us.
Can I amend my
wine order?
We can usually amend your order, provding it has not been fully packed for
despatch. Please try to supply your order number or postcode when you Contact Us.
Can my wines be delivered
to my work place?
Yes, give your work address as the delivery address when ordering.
What will happen to my
wine delivery if I am not in to receive it?
A card will be left with a phone number to call to arrange an alternative time.
Instead, you may wish to tell us if there is somewhere safe to leave the wines
(e.g. with a neighbour or in a shed). Use the Delivery Instructions
box,located on the delivery page during checkout.
How do I
deliver wines to more than one address?
Select the wines that are going to the first address and complete the order.
There is then an option to repeat the order (and to add or remove some of the
items) for further addresses.
Can I collect my
wine order from your London/Basingstoke shop?
You can indeed collect your order from one of our shops. Please allow two
working days between ordering and collection. We strongly recommend that you
call the shop in question in advance to ensure
that your order is available for collection.
Will exported
wine cases be delivered in their original packaging?
Wines and Spirits bought through Berry Bros & Rudd, and which are delivered
outside the UK will be repackaged in insulated polystyrene tube packaging. This
is to ensure items are received at the end of transit safely, and in the
condition they were despatched.
Whom should I ask if my question is not answered
above?
Please contact The Internet Team .
