We’ll always do our best to accommodate any changes to your order, but it may not be possible if it’s already on the way. If you’d like to request any changes, please contact us.

If your order is late, please check the dates in your email confirmation and then contact us

If your order is damaged or the wine appears to be out of condition, we’ll arrange to collect your wine and send you a replacement as soon as possible. If we don’t have the same product in stock, we’ll credit your account with the value of the returned item. To request a collection of a faulty or damaged product, please contact us.