General TermsBB&R Singapore
- How to order
- Our contract with you
- Description & Prices
- How to Pay
- Quality Guarantee and Policy
- Export Orders
- Return of Goods/Cancellation
- En Primeur Cancellations
- Sale or Return
- Customers' Private Reserves
- Change of address
- Third party beneficiaries
- Limitation of liability
- Other services, special offers etc
- Applicable Law
- Use of the company site
How to order
It is against the law to sell or supply alcohol to anyone under 18 years of age in Singapore. By placing an order you confirm that you are at least 18 years old.
All attendees of Berry Bros. & Rudd events must be 18 years or older. In line with BBR's Age verification Policy and to comply with Singapore Liquor Licensing Board, attendees that look under the age of 18 will be asked to produce photographic identification with proof of age.
You may order wines, spirits or other goods by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed "return of goods / cancellation" below for details
You may order by:
Telephone, on +65 6631 2717
Via our website at www.bbr.com
By e-mail to email@example.com
Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.
Description & Prices
The description and prices payable for the items or services that you order are clearly set out in our price list, brochure and or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include GST at 7%. A case is equivalent to 12 x 75cl. bottles, 6 x l50cl magnums, 24 x 37.5cl. half bottles, 12 x 50cl. imps, 36 x 25cl. quarter bottles.
Prices are subject to currency and market fluctuations, changes in duty and GST as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.
How to Pay
We accept Maestro, Visa, Mastercard, American Express or cheques payable to `Berry Bros. & Rudd'. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer's responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always charged in quoted currency. Please note that payment will be taken in full at the time of ordering. For authorised 30 day credit accounts, we will not accept credit card payments to clear the balance outside the credit terms.
Minimum order is S$500.00 per delivery address.
We offer a next working day (Monday to Friday) service provided we receive your order by 12 noon, that is free of charge for orders in excess of S$500 per delivery address. We do not offer Saturday delivery unless by special arrangement - please contact us for details. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Quality Guarantee and Policy
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines.If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on +65 66312717 or email us at firstname.lastname@example.org and we will be happy to make arrangements to have the wine collected and tested.
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
All wines and spirits or other goods ordered remain the property of Berry Bros. & Rudd or its associates until payment is received in full.
International deliveries are available, and quoted upon request
Return of Goods/Cancellation
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of S$ for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on +65 66312717 or email email@example.com.
En Primeur Cancellations
Wines ordered through our en primeur service can only be cancelled within 7 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of En Primeur sales we regret that orders cannot be cancelled after this time. View our FAQs and specific terms & Conditions relating to En primeur and Customers' Private Reserves or contact us on +65 6631 2717
On occasion, and in our sole discretion, we are prepared to offer you a wine brokerage service where we will seek third party buyers for your wine.If we agree a sale of your wine to a third party we will purchase your wine from you and then sell it on to the third party. Our purchase from you will be conditional upon the third party purchasing and completing the purchase of the wine from BB&R.
In agreeing to BB&R's broking terms, you are authorising BB&R to have a two week exclusivity on being able to offer the wine for general sale. We will agree a price we will pay you for the wine. If we sell the wine to a third party within the two week exclusivity period, then our purchase from you will be deemed to have occurred immediately before our sale and, the sum agreed payable to you will be paid within 20 working days of the receipt by us of the proceeds of our sale to the third party. If the wine has not been sold within two weeks, BB&R will contact you to discuss a renewal of the period and/or a price adjustment or the return of the wine to you or storage of the wine.
The purchase and resale of your wines is conditional on their safe receipt (at your expense) into BB&R premises and that the condition of the wines is, in the opinion of BB&R, as agreed and suitable for resale. Typically, if you are offering wines for broking from outside BB&R's storage facility then the wines must be in original wooden case (OWC) and in good condition (see BB&R “Inspection Guidelines”).
Where payment is withheld by the purchaser and goods are to be returned (either by the purchaser or at your request prior to the sale, or where the wines can not be sold), transportation will be at your expense using BB&R's standard delivery charges. More Terms Specific to Berrys' Broking Exchange (BBX)
Sale or Return
All sale or return Port or spirits. A maximum of 20% of the original order quantity can be returned. - All returned goods must be in re-saleable condition otherwise no credit will be given. A collection charge of per order will be applied to all sale or return orders.
Customers' Private Reserves
Wines purchased from Berry Bros. & Rudd can be stored (by the complete unmixed case) in our cellars and are recorded in the customer’s own name separately from Berry Bros. & Rudd’s stock. The cost is charged per dozen bottles (75cl) or part thereof (or the equivalent in other sizes) and is payable per annum in advance. Contact us for information on current charges. A pro-rata monthly charge is made to enter wines into Private Reserves at the time of purchase to cover the initial period; thereafter the annual charge is payable in advance. Berry Bros. & Rudd reserves the right to increase the annual charge without prior notice.
Customers receive annual notification of the maturity of wines and further advice and valuations are available on request.
We reserve the right not to deliver if the request is to deliver a split case or single bottles. If stock is withdrawn within a month of the rent invoice date the rental charge will be refunded.
Limitation of Liability: Berry Bros. & Rudd are not liable for any loss of condition or decline in market value due to natural processes, ullage, or being cellared too long. N.B. Wines currently marked “W” (which in our opinion should be withdrawn for immediate consumption) may suffer in time from ullage/ low levels and are held at customers’ risk. Additionally, once a wine’s maturity code has changed to “W” BB&R has no liability on condition 12 months after the maturity code has changed.
BBX - BB&R is committed to retaining the highest levels of quality and standards of product and all wines will be subject to BB&R’s rigorous quality control process. Please refer to BB&R’s Inspection Guidelines which are available on request. Subject to approval by Berry Bros. & Rudd, where stock has been declined eligibility for listing on BBX, we may offer to continue to store the stock in Private Reserves recorded as “ineligible for listing on BBX”.
If you transfer the ownership of wines or request the physical transfer of wines (in either case where the wine is bonded) an administration charge (per product) will be made. A charge is also applicable to stock not purchased from BB&R if accepted into reserves. Contact us for details.
We may terminate your cellarage upon not less than 3 months prior notice to you expiring at the end of the relevant rental year. In such event you agree to collect your reserves or provide us with delivery details within 7 working days of the expiry of the relevant rental year. If you fail to do so then, in additional to our right of sale for non payment (see below) we reserve the right to dispose by sale or otherwise your Reserves which have not been collected or where no instructions for delivery have been received. We shall have the right to deduct from the proceeds of sale any monies you owe us and will send you the balance subject to receiving your instructions to do so. We are not obliged to add interest to the balance.
Customers’ Private Reserves are insured at our estimate of the replacement market value. We accept no liability should our estimate be incorrect.
Change of address
It is the responsibility of customers to notify us promptly of any change in their contact details.
Please note that all storage charges are payable annually in advance and, in the event of non-payment, within 30 days from the date of the rent invoice sent to the customer’s last known address. We reserve the right to sell at our discretion some or all of the customer’s wines and spirits and to deduct from the proceeds of sale all outstanding storage charges and any costs incurred in connection with the sale. The balance of the proceeds of the sale will be retained pending receipt of the customer’s written request for payment.
Third party beneficiaries
Irrespective of whether the wines in your reserve have been bought for a third party or ownership is actually or beneficially transferred to that third party (whether related to you or not) and whether or not we have been informed of this, you, and only you, shall be our client in respect of your reserves and shall be solely responsible for all payments and for providing all instructions in relation to the reserve. You hereby agree to indemnify us against all and any liability, losses, expenses and costs arising from any claim of whatever nature made by such third parties and incurred by us in exercising our right of sale or disposal, or refusing to act upon such third parties’ instructions or otherwise.
Limitation of liability
Berry Bros & Rudd are not liable for any loss of condition or decline in market value due to natural processes, ullage or being cellared too long. N.B. wines marked “W” (which in our opinion should be withdrawn for immediate consumption) may suffer in time from ullage/low levels and are held at customers’ own risk.
For any further advice, please contact the BB&R Singapore team.
Tel: +65 6631 2717
Other services, special offers etc
From time to time Berry Bros. & Rudd may offer other services, special offers, discounts, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions.
These Terms and Conditions will be subject to the laws of Singapore. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within Singapore.
Use of the company site
These Terms and Conditions govern your use of the Berry Bros. & Rudd website (the "Site") and your relationship with Berry Bros. & Rudd. Berry Bros. & Rudd is a trading name for BB&R Limited (company number 05492886, VAT Number: 872 5765 85) whose registered office address is at 3 St James's Street London SW1A 1EG (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. More details