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Digital Merchandising Executive (Basingstoke)

With two Royal Warrants, five Masters of Wine and more than 300 years of history, Berry Bros. & Rudd is Britain’s original wine and spirits merchant.

At Berry Bros. & Rudd, we are committed to providing the best online shopping experience, while ensuring all elements of the customer journey maximise consumer engagement and conversion.

We have an exciting opportunity for someone to join our digital team as a Digital Merchandising Executive.

The role involves:

• Ensuring website content is up to date and aligned with the trade plan including marketing campaigns, imagery, tasting notes and other content
• Supporting the creation and implementation of online marketing campaigns
• Executing company-wide marketing campaigns on the website and other digital channels
• Creating new pages and updating and editing existing web pages using content provided by other areas of the business
• Working with stakeholders across the business to ensure a smooth customer experience including monitoring stock levels and assisting with product information enquiries
• Providing input into the development programme to enhance customers’ shopping experience
• Maintaining the product-regions database (performing manual matching where needed – based on the daily updates)

 

Skills, knowledge and personal attributes:

• Strong interest, and ideally previous experience in, ecommerce merchandising and digital marketing
• Demonstrable experience of showing initiative and a strong drive for self-development
• Previous experience of delivering outstanding quality work in a timely manner
• Highly organised, self-motivated and enjoy working as part of a team
• A flexible, can-do attitude and excellent communication skills
• The ability to work under pressure to a strict deadline
• A high degree of literacy and a keen eye for detail
• An ability to assess and find solutions to difficult or complex problems
• Interested in wine and spirits as products, and our industry
• A basic understanding of HTML coding (not essential)
• A knowledge or working understanding of Hybris or another large e-commerce platform (not essential)
• A basic understanding of Adobe Photoshop (not essential)

 

For a full job description or to apply for this role, please submit your CV and a covering letter to Kat White at careers@bbr.com by Wednesday 27th June.

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Content Executive

We have an exciting opportunity for a Content Executive to join our expanding Marketing team on a permanent basis. The role will be based in Basingstoke and London.

The Content Executive will be responsible for creating brilliant copy, with a particular focus on digital platforms and ecommerce, helping Berry Bros. & Rudd “own the written word” in the world of wine.

The right candidate will be able to create engaging, persuasive and impactful copy, responding to creative and marketing briefs in a compelling way. They will be able to balance the need to “tell stories” and work within the brand’s tone of voice with commercial requirements. They will be able to create communications that help customers navigate the through the Berry Bros. & Rudd journey with ease. They will be creative, quick thinking and good at managing multiple stakeholder expectations.

The role involves:

• Responding to briefs to create impactful digital and print copy
• Understanding, implementing and developing the brand’s tone of voice
• Creating attention-grabbing direct marketing copy
• Proof reading brochures and marketing materials
• Working collaboratively with the rest of the Marketing team and the Business to help define and implement end-to-end user experiences that deliver tangible Business results

 

Skills, knowledge and personal attributes:

• Exceptional copywriting ability across all platforms
• A particular flair for creating compelling digital copy
• Experience in a marketing environment and of content marketing
• Knowledge of direct marketing principles
• A keen eye for detail
• Excellent spelling, grammar and punctuation
• The ability to work flexibly across a wide variety of projects
• Excellent communication skills
• Ability to project manage tasks and prioritise accordingly
• A self-starter, excited about working with Berry Bros. & Rudd
• A working knowledge of InDesign would be a bonus
• An interest in wine and spirits is desirable

 

If you wish to apply for this role, please send your CV to Michaela Cloke, People Business Partner, at careers@bbr.com by Monday 18th June 2018.

*Please note that the employee referral scheme applies to this vacancy

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Commercial Manager, FMV & Wholesale

Fields, Morris & Verdin (FMV) is the on/off-trade agency arm of Berry Bros. & Rudd Ltd and represents over 300 wine producers and 20 spirits brands from 14 countries.

FMV is recruiting a Commercial Manager. The role will be based at our Battersea office with travel to other offices, customers and suppliers as required by the nature and scope of the role.

The role involves:

• Managing the price and promotion strategy for FMV (off-trade and national accounts) in order to drive commercial performance
• Acting as the conduit between Buying, Sales and Trade Marketing to manage wine availability by channel
• Continually reviewing and improving process management, ensuring effective ways of working
• Managing range review and product allocation by customer and stock
• Curating product lists for Sales teams (ex-cellar, large formats, biodynamic etc)
• Reporting on profitability analysis and sales data
• Being a part of the project team for development and implementation of CRM
• Partnering with sales management to eliminate process bottlenecks and inconsistencies
• Setting wine targets by key producer, performance reporting and actions arising
• Monitoring the onboarding of new agencies and Y1 performance
• Managing margin mix orders

 

The right candidate:

• Will be organised with strong attention to detail
• Will display initiative, with the ability to make things happen
• Will offer flexibility, with high personal drive and motivation
• Will be an agent of change
• Should be passionate about wine and spirits, with existing wine knowledge and a desire to learn more
• Should possess excellent interpersonal skills, with the ability to build teams and relationships quickly
• Will have strong communication and presentation skills
• Will have IT and appropriate language skills
• Will have the ability to deliver commercial reports

 

Anyone interested in this position should submit a CV and cover letter to Becky Prifti at careers@bbr.com by Friday 22nd June.

*Please note that the employee referral scheme applies to this vacancy.

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Operations Manager (Interim), Fields, Morris & Verdin

Fields, Morris & Verdin (FMV) is the on/off-trade agency arm of Berry Bros. & Rudd Ltd and represents over 300 wine producers and 20 spirits brands from 14 countries.

FMV is recruiting an Interim Operations Manager. The role will be approximately a 12-month fixed-term contract ending on the 31st May 2019. The role will be based at our Battersea office with travel to other offices, customers and suppliers as required by the nature and scope of the role.

The role involves:

• Managing price queries and compliance
• Producing bespoke customer price lists and sales figures
• Managing data compliance across FMV and maintaining a customer database
• Managing and controlling sample authorisation and compliance
• Working with the Finance team to manage rebate and retro setup as well as finance queries
• Acting as the liaison between the Operations and Customer Service teams
• Managing new business pipeline management
• Managing T&S reporting and control
• Managing sales contracts

 

The right candidate:

• Will be organised with strong attention to detail
• Will display initiative, with the ability to make things happen
• Will have high personal drive and motivation
• Should be passionate about wine and spirits, with existing wine knowledge and a desire to learn more
• Should possess excellent interpersonal skills, with the ability to build teams and relationships quickly
• Will be good at collaborating with many teams on many projects
• Will have strong communication and presentation skills
• Will be able to spot and resolve process inefficiencies
• Will have IT and appropriate language skills

 

Anyone interested in this position should submit a CV and cover letter to Becky Prifti at careers@bbr.com by Friday 22nd June 2018.

Please note that the employee referral scheme applies to this vacancy

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Customer Service Advisor

With two Royal Warrants, Masters of Wine and more than 318 years of history, Berry Bros. & Rudd is Britain’s original wine & spirits merchant.

We are currently recruiting for a Customer Service Advisor based in Basingstoke, reporting to the Customer Service Manager. In this role, you’ll be responsible for ensuring that outstanding customer service is consistently delivered to both external and internal customers by taking complete ownership of all inbound enquiries and pro-actively working towards their timely and efficient resolution.

The role involves:

• Respond to incoming calls and emails from customers and meet and exceed their expectations every time
• Take ownership, escalate and fully resolve customer complaints to a consistently high standard
• Work closely with other departments to gain information to assist in resolving customer queries
• Capture and log all relevant information including written communications with customers accurately within the Company’s systems
• Handle general customer queries and provide accurate advice in line with Berry Bros. & Rudd service offerings
• Respond to customer Live Chats and provide accurate and timely advice
• Liaise with 3rd party carriers professionally and efficiently to resolve customer delivery queries
• Provide administrative, service and sales support for other internal departments

 

Skills, knowledge and personal attributes:

• Experience of working within a B2C Customer Service/Contact Centre environment, ideally within a luxury goods industry
• Excellent telephone manner and communications skills
• A proven track record of exceeding customers’ expectations
• Good listening skills and ability to empathise with customers
• Ability to multi-task and work under pressure in a busy environment
• A problem-solving approach allied to a desire to achieve the expected resolution to customers’ issues or problems
• Organised with good administrative skills
• Computer literate with experience of all main Microsoft office packages
• Confident working on own initiative, but equally at home working with and alongside with others in the team
• A flexible approach to working hours and performing other tasks as required

 

If you wish to apply for this role, please send your CV to Michaela Cloke, People Business Partner, at careers@bbr.com by Monday 18th June 2018.

Please note that the employee referral scheme applies to this vacancy