Do you want to write the next chapter in the story of Britain's oldest wine and spirits merchant? Here is your chance.
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Commercial Executive, Fields, Morris & Verdin
Fields, Morris & Verdin (FMV) is the on/off-trade agency arm of Berry Bros. & Rudd Ltd and represents over 300 wine producers and 20 spirits brands from 14 countries.
FMV has a unique opportunity to join its team as a Commercial Executive. The role will be based at our Battersea office with travel to our other offices, customers and suppliers as required by the nature and scope of the role. The role reports in to our Commercial Manager.
The role involves:
- Managing Offers made by FMV to our customer base (including pre-shipment/en primeur offers), which are a crucial part of FMV’s commercial activity, and are key to promoting our expertise and knowledge to our customer base
- Providing a point of contact and co-ordinating link for offers between the Buying, Marketing and Sales teams
- Planning order campaigns according to commercial objectives, meeting sales targets, reporting on campaigns and assisting with the budgeting process for future campaigns.
- Communicating marketing material to promote offers, ensuring that it is produced in conjunction with Buying and Marketing departments to reflect required objectives and tone
- Working closely with Commercial and Sales teams to prioritise limited stock allocations, as well as promoting larger offers and planning allocation strategy for new suppliers and products
- Producing clear and accurate reporting for the management team on a weekly, monthly and ad hoc basis
- Working closely with the Finance, Sales Co-ordinators and Sales teams to ensure timely invoicing of offers
- Continually reviewing process with Commercial with a view to removing bottle necks and improving the attractiveness of offers to our customers
The right candidate will have:
- Commercial experience of the wine trade (preferred)
- Good experience of using Microsoft Office (including Excel, Word and PowerPoint)
- Experience of working with a variety of stakeholders
- Proven ability to balance priorities effectively
- Excellent organisational skills with strong attention to detail
- A passion for wine and spirits with existing wine knowledge, and a desire to learn more
- Excellent interpersonal skills, able to balance demands from different stakeholders
- Strong communication and presentation skills
- Strong analytical skills and be curious with an interest in using a range of data and inputs to inform decision-making
Anyone interested in this position should submit a CV and cover letter to Becky Prifti, at careers@bbr.com by Friday 31st October 2018
*Please note that the employee referral scheme applies to this vacancy
Customer Service Advisor (3-month FTC)
With two Royal Warrants, Masters of Wine and more than 318 years of history, Berry Bros. & Rudd is Britain’s original wine & spirits merchant.
We are currently recruiting for a Customer Service Advisor based in Basingstoke, reporting to the Customer Service Manager. In this role, you’ll be responsible for ensuring that outstanding customer service is consistently delivered to both external and internal customers by taking complete ownership of all inbound enquiries and pro-actively working towards their timely and efficient resolution.
The role involves:
- Respond to incoming calls and emails from customers and meet and exceed their expectations every time
- Take ownership, escalate and fully resolve customer complaints to a consistently high standard
- Work closely with other departments to gain information to assist in resolving customer queries
- Capture and log all relevant information including written communications with customers accurately within the Company’s systems
- Handle general customer queries and provide accurate advice in line with Berry Bros. & Rudd service offerings
- Respond to customer Live Chats and provide accurate and timely advice
- Liaise with 3rd party carriers professionally and efficiently to resolve customer delivery queries
- Provide administrative, service and sales support for other internal departments
Skills, knowledge and personal attributes:
- Experience of working within a B2C Customer Service/Contact Centre environment, ideally within a luxury goods industry
- Excellent telephone manner and communications skills
- A proven track record of exceeding customers’ expectations
- Good listening skills and ability to empathise with customers
- Ability to multi-task and work under pressure in a busy environment
- A problem-solving approach allied to a desire to achieve the expected resolution to customers’ issues or problems
- Organised with good administrative skills
- Computer literate with experience of all main Microsoft office packages
- Confident working on own initiative, but equally at home working with and alongside with others in the team
- A flexible approach to working hours and performing other tasks as required
If you wish to apply for this role, please send your CV to Michaela Cloke, People Business Partner, at careers@bbr.com
*Please note that the employee referral scheme applies to this vacancy
Administrator (2-months fixed-term contract)
We have an exciting opportunity for an Administrator to join our busy Shipping and Compliance team based in Basingstoke. In this role, you will work alongside members of the Export team supplying orders to our external customers. You will export their shipments to the highest standards possible whilst providing excellent customer service. .
The role involves:
- Provide administrative duties to the team such as: completing bookings using our online websites e.g. World Options and Axis Courier
- Matching up the booking documents and labelling them ready for collection
- Liaising with warehouse management on lead times for picking/packing of shipments
- Generating all required documentation i.e. invoices and packing lists
- Cross-checking warehouse paperwork ready for the Warehouse e.g. gift card, carton label, pick sheet and packing list
- Liaising with internal customers in timely and effective manner
- Liaising with freight forwarders when they come into collect, ensuring correct pallets are handed over and signed for by driver
Skills, knowledge and personal attributes:
- Good attention to detail
- Excellent administrative and communication skills
- Ability to multi-task and work well under pressure within a busy and demanding environment
- Proficient in Excel and Word, with a ready ability to learn other applications
This is a full-time 35 hours per week role, starting from November 2018. If you are interested in this role and wish to apply, please submit your CV and a covering letter to Michaela Cloke at careers@bbr.com
Cellar Assistant
We are currently recruiting for a Cellar Assistant to join our team at No.3 St. James’s Street, London reporting to the Cellar Manager.
The role involves:
- Picking and packing orders ready for collection and StreetWise deliveries
- Using bespoke systems to record and control customer collections
- Taking collection orders to the shop when requested
- Processing returns of wines from events
- Helping the shop floor staff in making sure the shop is adequately stocked
- Recycling waste generated by the cellars
- General upkeep and cleaning of the cellars
Skills, knowledge and personal attributes:
- Logistics experience in a retail environment
- Experience of manual handling in a busy environment
- An understanding of the importance of exemplary customer service while working under pressure
- Excellent attention to detail
- A flexible approach
- Ability to work both within a team and independently
The hours of work are 40 per week, covering hours between 9 am to 7 pm, with five-day rotating shifts based around the shop opening days of Monday to Saturday. A degree of flexibility is required due to the varying demands of the business.
To apply for the role, please submit your CV and a covering letter to Michaela Cloke at careers@bbr.com
*Please note that the employee referral scheme applies to this vacancy
