Do you want to write the next chapter in the story of Britain's oldest wine and spirits merchant? Here is your chance.
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Our current vacancies
Application Support Team Leader
With two Royal Warrants, Masters of Wine and more than 318 years of history, Berry Bros. & Rudd is Britain’s original wine & spirits merchant.
We are currently recruiting for an Application Support Team Leader to be based at either Basingstoke or Ingate Place, Battersea London to lead a small team of Application Support Analysts and to provide additional support on core business applications to the entire Berry Bros. & Rudd user community.
The role involves:
- Allocating work effectively and ensuring it’s dealt with in given Service Level Agreement (SLA), identifying and meeting any training needs.
- Defining and documenting processes, and escalating any issues internally or dealing with third party suppliers
- Providing 1st / 2nd line support for all IT core business applications, including recording the nature of the issues, investigating and resolving where possible
- Maintaining a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
- Escalating urgent issues that require more in-depth knowledge to appropriate resources within the Company or externally
- Providing issue resolution within the assigned SLAs and pro-actively reducing the opportunity for calls
- Liaising with external suppliers for call tracking and resolution within their agreed SLAs
- Working closely with users to understand their challenges and IT issues daily and making recommendations for application improvements
Skills, knowledge and personal attributes
- Management responsibility of leading a small team • Strong resource management skills
- Excellent customer service skills
- Highly flexible with the ability to adapt
- Ability to make quick and effective decisions
- Ability to work under pressure
- Effective organisation skills
- Excellent oral and written communication skills
- A keen problem solver
- Fully computer literate with experience of SAP, Success Factors and/or Hybris
- Extensive experience of Application support, particularly in a retail environment
- Knowledge of database and reporting technologies - Desirable
If you wish to apply for this role, please send your CV to Michaela Cloke, Michaela Cloke, Senior People Business Partner, at careers@bbr.com Friday 15th March 2019.
*Please note that the employee referral scheme applies to this vacancy
Support Analyst Team Leader
With two Royal Warrants, Masters of Wine and more than 318 years of history, Berry Bros. & Rudd is Britain’s original wine & spirits merchant.
We are currently recruiting for a Support Analyst Team Leader based at Battersea, London. In this role, you’ll lead a small team of Support Analyst and provide an additional support to all Berry Bros. & Rudd employees with all business systems and technical infrastructure.
The role involves:
- Providing day-to-day leadership to the team, ensuring work is allocated effectively and dealt with in agreed Service Level Agreements (SLAs).
- Identifying and meeting the teams’ training needs
- Ensuring equipment and spares are identified and procured
- Providing 1st / 2nd line support for all IT systems and technical infrastructure along with maintaining operations for all system processes
- Acting as a contact point between customer base and systems / technical specialists during times of business operation
- Maintaining a robust process of logging, assigning issues and service requests to the relevant support team members and external suppliers
- Providing issue resolution within the assigned SLAs and pro-actively reducing the opportunity for calls
- Liaising with external suppliers for call tracking and resolution within their agreed SLAs.
Skills, knowledge and personal attributes
- Management responsibility of leading a small team
- Strong resource management skills
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to make quick and effective decisions
- A keen problem solver
- Highly flexible, with the ability to adapt
- Ability to work under pressure
- Effective organisation skills
- Previous experience of Microsoft and Apple desktop support, Application support and LAN/WAN technologies
If you wish to apply for this role, please send your CV to Michaela Cloke, Michaela Cloke, Senior People Business Partner, at careers@bbr.com Friday 15th March 2019.
*Please note that the employee referral scheme applies to this vacancy
