To protect both our customers and staff, we have made some changes to how we deliver. We continue to review these changes in line with current guidance.

Our drivers will no longer be able to bring deliveries into your home, and we won’t be asking you to sign for deliveries. You’ll receive photographs as proof of delivery instead.

Our Customer Service team is on hand to help, but if you have a query – whether about an existing or potential order – you may be able to find the answer below or on our FAQs page. If you can’t find what you’re looking for, please contact us.

Find out more about changes to our service during the Coronavirus pandemic here.


UK delivery services


Options - UK only (excluding Bank Holidays)

Order value* per
delivery address



Standard: within three working days (for orders placed before 2pm)**

Over £200

Below £200


Monday to Friday, 9am to 5pm

Specified Date (weekdays only)

Over £200

Below £200


Monday to Friday, 9am to 5pm

Next Day (order by 12 noon, weekdays only)**

Any order value

£20.00 Monday to Friday, 9am to 5pm


Any order value

£15.00 9am to 5pm

Pre-10.30am Delivery (weekdays only)**

Any order value

£25.00 Monday to Friday, pre-10.30am

Highlands, Northern Ireland & Islands (weekdays only)

No minimum
See below for additional restrictions

£25.00 Monday to Friday, 9am to 5pm

*Qualifying Order Value in basket excludes the value of event tickets, gift vouchers, and wines bought In Bond or En Primeur

**Deliveries to Northern Ireland, the Isle of Man, the Isle of Wight, the Isles of Scilly and some areas of Scotland take from six to 10 working days. Specified Day, Next Day and Saturday delivery services are not available for these areas. See further details.

Wines delivered from Customers’ Private Reserves

  • Standard (within three working days) and Specified Day options: free of charge
  • Saturday deliveries: £15.00
  • Pre-10.30am deliveries (not available on Saturdays): £25.00
  • Highlands and Islands and Northern Ireland: Specified Day, Saturday, Pre-10.30am and Next Day delivery are not available
  • Next Day delivery is not available from Customers’ Private Reserves
  • Delivery to a UK bonded warehouse will incur a charge of £15 for the first case and £1 per additional case.

How to choose a delivery date 

  • Under the “Choose a delivery date” section of checkout (on the “Delivery” stage), select the option “Specified Date UK delivery”
  • Pick a date in the online calendar that opens up underneath
  • If you do not choose a delivery date, your order will be delivered within five working days.

Delivery Instructions

  • If possible, please let us know where your order can be left if you are out.
  • Use the Delivery Instructions box located on the delivery page during checkout.
  • If the wine delivery cannot be completed a card will be left with a phone number so another delivery day can be arranged. We must either obtain a signature or know where the consignment can be left (as above).

Important Notes

  • At busier times, your order might be split across different deliveries. You will receive separate email and text notifications for each part of your order if this happens.
  • Mixed cases cannot be subsequently split for delivery to more than one address.
  • All glassware, accessories and books are subject to special delivery terms regardless of whether they are part of a wine order. Please contact us for further details.
  • We do not deliver glassware to Northern Ireland.

For more information

Please check our FAQs or contact us.


UK Order Collection


London Shop

Opening Hours
Tuesday to Friday: 10am to 6pm
Saturday: 10am to 6pm
Sunday, Monday and Public Holidays: Closed*

63 Pall Mall
Tel: 0800 280 2440

The Warehouse Shop

Opening Hours
Tuesday to Friday: 10am to 6pm
Saturday: 10am to 5pm
Sunday, Monday & Public Holidays: Closed*

Hamilton Close, Houndmills
Basingstoke, Hampshire
RG21 6YB
Tel: 0800 280 2440

*Please note, you are unable to collect orders from the shops on these days.


Highland, Northern Ireland and Island Delivery


For the following post codes:

  • Standard delivery is £25 regardless of order value. Standard delivery timings time will vary according to postcode (see below).
  • Next Day and Saturday delivery services are not available, nor is the ability to specify a delivery date.
  • For orders of more than 30 cases, please contact us

Postcode Area Transit time
AB33-38 Aberdeen Standard: six working days
AB41 Aberdeen Standard: six working days
AB44-45 Aberdeen Standard: six working days
AB51-55 Aberdeen Standard: six working days
BT1-93 N.Ireland Standard: six working days
FK18-21 Falkirk Standard: six working days
HS1-9 Hebrides 10 working days
IM1-9 Isle of Man Standard: six working days
IV1-28 Inverness Standard: six working days
IV30-39 Inverness 10 working days
IV40-56 Inverness 10 working days
KA27-28 Kilmarnock Standard: six working days
KW1-14 Kirkwall Standard: six working days
KW15-17 Kirkwall 10 working days
PA20-40 Paisley Standard: six working days
PA41-78 Paisley Standard: six working days
PH20-22 Perth Standard: six working days
PH25-26 Perth Standard: six working days
PH30-41 Perth Standard: six working days
PH42-44 Perth (Eigg & Muck) 10 working days
PO30-41 Isle of Wight Standard: six working days
TR21-25 Scilly Isles Standard: six working days
ZE1-3 Lerwick (Shetland) 10 working days

Export Orders

Temporary changes to EU export orders: Unfortunately, due to the complications currently surrounding imports and exports, we are still unable to deliver to some countries within the EU. We are reviewing the situation frequently and apologise for any inconvenience.

We are currently able to deliver to the following EU destinations:


We are currently undertaking trial deliveries to the following EU destinations and hope to be able to deliver successfully to them soon:

Republic of Ireland

Due to restrictions we are not able to deliver to the following EU destinations:

Czech Republic

We are also still delivering to Switzerland and the Channel Islands. If your delivery country is not listed, please get in touch for further information.

We deliver wines to a large number of countries worldwide using a network of experienced wine shippers. Export deliveries are door-to-door and are usually completed within seven to ten working days. Please note, shipments of over five cases will require additional time for processing and delivery, please contact for more information.

Important notes for export orders

Use our delivery calculator to see which countries we deliver to and calculate international delivery costs..

Minimum order value
Deliveries outside the UK are subject to a minimum order value of £100 per delivery address, excluding the delivery charge.

Orders outside of the UK, including to the EU, are no longer subject to UK duty or VAT.

Export delivery charges marked as “TBC”
If export delivery charges in your online order are marked TBC (“to be confirmed”) then no payment will be taken until we have contacted you by email or phone to confirm you accept the delivery charges.

Local taxes
All orders for delivery outside the UK may be liable to local duties and taxes for which customers are responsible. The local delivery agent in your destination country will contact you to arrange payment of these taxes.
If your order is a gift, please contact us as soon as you place the order at, quoting your order reference number and we may be able to arrange for you to pay these on behalf of the recipient of your gift.

All overseas orders will be re-packed into export cartons for safe transit; for an additional shipping charge we may be able to ship the original outers if requested when the order is placed. Please contact us for further details.

Please note that we cannot export: glassware (including decanters), items that contain foodstuffs, or mixed cases of wines and/or spirits. Furthermore, we do not export spirits to the USA. For further information please contact us.